Payment and billing

Modified: 22 Nov 2017 17:37 UTC

After signing up for an account, you must add your payment information to start provisioning instances or using other services. This includes providing a payment method and your billing address.

You can add this information on your account page.

Billing

The first page of your invoice is the statement summary of the bill, while the remaining pages include a full breakdown of your monthly charges.

If you have any questions about your bill, please contact billing@joyent.com. All of your past invoices are available on your account page.

Statement summary

The first page of your invoice, the statement summary, is overview of your monthly bill. It includes:

The Charge Details pages list the details of these charges.

Charge details

The remaining pages of the invoice contain details about the charges. Beginning in 2016 with the launch of our new Triton packages, usage is presented on your invoice summarized by package. The same format is now used to display usage for our legacy G2 and G3 packages as well. This updated format will provide you with a simplified and easy-to-digest view of your usage across our public cloud services. Each line item lists:

Service period

Depending on the services you use, there may be a mix of some charges billed in arrears with others billed in advance. These will be reflected in the service period for each item.

Dates are given in the American style: mm/dd/yyyy. Time is US Pacific Time.

Item, charge detail, and charge amounts