FAQ

Modified: 26 Sep 2019 21:20 UTC

The Joyent Public Cloud (Triton Cloud) will reach End-of-Life (EOL) on November 9, 2019. The Joyent Public Cloud / Triton Cloud, including the my.joyent.com user login and customer-facing APIs, will no longer accept new customers as of June 6, 2019, and will discontinue serving existing customers upon EOL on November 9th.

Triton-enabled cloud technology remains a core focus of Joyent's offerings, and we continue to build functionality for our open source Triton offering complemented by commercial support options to utilize Triton equivalent private clouds in a single-tenant model. These options are available to customers by way of our Fully-Managed Private Cloud, Managed Hardware Private Cloud, and On-Premise Private Cloud support options. If you wish to evaluate whether these single-tenant options make sense for your use cases, you are welcome to request a consultation or pricing information by contacting support@joyent.com, sales@joyent.com or using your existing help.joyent.com support account login.

For customers who intend to find alternative cloud providers to power their Joyent Public Cloud environments, we will provide ongoing assistance (on or before November 9, 2019) to ensure a smooth transition and migration. To request assistance, contact support@joyent.com or sales@joyent.com, or use your existing help.joyent.com support login.

Following are answers to Frequently-Asked Questions. We will update these answers throughout the transition, but please feel free to direct any further questions to support@joyent.com and we will provide assistance as needed.

Questions and Answers

When will Joyent Public Cloud be EOL?

Beginning November 9, 2019, the Joyent Public Cloud, including Triton Compute and Triton Object Storage (Manta), will no longer serve traffic or provide authentication to existing accounts

I am using VMs or object storage in Joyent Public Cloud at my.joyent.com. Do I need to take action?

Yes, you will need to migrate, backup, or retrieve anything you wish that is running or stored in the Joyent Cloud before November 9th, as that data and those virtual servers will no longer be available. We will be removing compute and data from the current public cloud after November 9th.

I use Manta / Triton Object Storage, will I be affected?

Yes, you will need to migrate, backup or retrieve any data you wish to retain from Manta. There are a few tools out there to assist with retrieving or syncronizing Manta to an object storage like S3 found in our Pre-Migration Checklist (with a link specifically to the manta section).

Will Joyent be backing up my data?

We will not be capturing backups of any customer data. Please be sure to retrieve and remove all data in advance of November 9th, or that data will be lost. If you have questions, or if we can assist, please reach out to support@joyent.com. Keep in mind, Joyent cannot log into your applications and migrate them directly, but we can help with professional services partners, hosting credits at some partner clouds, or other technical questions, how-tos, or other mechanisms to assist with retrieving your data.

What other impacts should be expected during the shutdown?

Maintenances, patches, and hardware modifications may continue throughout 2019 until the EOL. As we take steps to EOL hardware, there may be additional reboots or maintenances that impact your environment throughout the year.

Which data centers will be impacted by the EOL?

All publicly-available data centers will be impacted by the EOL. This includes: US-West, US-Southwest, US-East 1/2/3/3b, EU-West, and Manta.

I’m running SmartOS instances, where should I run them?

We are working with the OmniOS community to provide Illumos compatible images to Microsoft Azure as public AMIs. We will post additional links to those here as they become available, or reach out to support@joyent.com if you are interested in learning more about the state of that AMI and how it is different from SmartOS.

Additionally, for customers located in the EU, we advise that you contact our partners: OVH and Spearhead Systems. OVH (https://www.ovh.com/world/support/contact-us/) provides SmartOS images in both the US and EU, and Spearhead Systems (https://spearhead.systems) runs a commercially-available public cloud offering built on Triton, with a similar feature set.

For customers running a smaller number of SmartOS instances that don’t need enterprise scale or EU data centers, we invite you to reach out to MNX.io, who offers hosting of both SmartOS and Linux instances at mnx.io. Mnx.io has partnered with Joyent to assist with on-boarding users into their SmartOS based cloud and credits may be available. Please reach out to sales@joyent.com to inquire about MNX hosting options available to you.

Of course, you can always deploy SmartOS on your own gear or on VMs by following tutorials found here.

What do I need to do to terminate my account?

You may request account deletion and removal by contacting support@joyent.com from an authorized email address, or by logging into the Support portal at help.joyent.com. Please refer to the Account Shutdown Process page for additional details.

After you submit your request, our team will review your account for any outstanding infrastructure before moving forward with your shutdown and data removal.

What if I don’t do anything, or my account is active but not in use? Do I need to take steps to remove my user information, billing information, or data?

Dormant accounts, meaning those that have no active instances or data in object storage under 5GB (usage data, invoices, previous custom images), will be automatically disabled on the last day of every month leading up to the final EOL date. We will disable those accounts but we will not delete any data stored in Manta Object Storage.

If your account has been disabled but you realize that you may have something still in storage that you wish to retrieve, please contact support@joyent.com for a temporary reactivation of your account so that you can retrieve a copy and/or fully delete your data.

My application is fairly complicated and it’s going to take me awhile to move it to an alternative cloud. Is there anything that can be done to avoid paying for two environments at the same time?

We understand that there may be some financial burdens for larger migrations. Please reach out to sales@joyent.com to determine whether additional invoice relief or partner hosting programs may be suitable for your application, or whether professional services may be available to assist with the migration.

Are there any good tools to help with migrations?

All applications are different and may require different migration plans, but for users that are porting to local or third-party SmartOS environments, a ZFS snapshot send may be available. If you have a local or Triton SmartOS destination host available, please contact support@joyent.com to discuss a ZFS send.

For native Linux environments, you might rsync or rebuild your application after visiting our Pre-Migration Checklist. However, Joyent partners may be able to provide tools to assist with clean migrations directly handled by their technicians. Contact sales@joyent.com or support@joyent.com to schedule a call and discuss options that may work best for your use case.

I am an Open Source or Commercially Supported Triton on-premise software customer. Will this impact me?

Customers currently using our multi-tenant, on-demand Joyent public cloud as a DR or failover datacenter will no longer have that option beyond EOL. Additionally, our images and datasets available to the public cloud will be more limited going forward, as we no longer support the public cloud image needs. We will continue to provide base images prioritized for our on-premise commercial Triton customers. For existing users of Triton, we have updated our offering and pricing for Fully-Managed Private Cloud, Managed Hardware Private Cloud, and On-Premise Private Cloud options. For on-premise customers that would like to discuss our newly-released offering for Managed Hardware Private Cloud (provided by one of our managed hosting partners), we invite you to reach out to sales@joyent.com to learn more about pricing and certified hardware availability.

We are strengthening our ability to provide secure, single-tenant private cloud options to enable our users to achieve public cloud on their terms. We will continue to support users in the IRC and mailing lists, and hope to innovate and iterate even more quickly on Triton features that enable operators and end users alike. We will be launching a new support portal to provide more features for operator support for our Triton enterprise support customers, so stay tuned for that!

I am a Node.js Enterprise Support customer. Will this impact me?

There will be no impact to our Node.js Enterprise Support offering. We will be releasing a new Node.js Support portal for our customers, so stay tuned for that. Otherwise, the JPC shutdown is entirely unrelated, and we continue to invest heavily in our software support business for both Triton and Node.js support.

Can I extend access to my services or data?

We are very sorry that we are unable to grant any extensions or delays to the turn down date on Nov. 9th, 2019. We announced the EOL in June and wanted to provide the absolute maximum amount of time to all of our customers, but the logistics and contractual agreements in place for these data centers have been finalized and require the immediate vacate and removal of physical infrastructure as well as ISP connectivity. No extensions or delays will be possible. Please take steps in advance to initiate backups of data in case any final cutover or delays do not go as planned so that you will have your data available to rebuild.